Track Manager - Program & Project Management

About the role

The ServiceNow Engagement Manager is responsible for the successful end-to-end delivery of ServiceNow professional services engagements, ensuring delivery is on time, within budget and scope, and aligned to the customer\'s expected business outcomes.

What you'll do

• Own the overall delivery of ServiceNow engagements across scope, schedule, budget, resources, risks, issues, dependencies, change, reporting, and financials
• Lead delivery teams throughout complex engagements, including engagements involving ServiceNow partners and customer teams
• Establish and maintain strong engagement governance and ensure alignment between planned and actual delivery
• Apply ServiceNow NowCreate methodology and prescriptive guidance to support successful delivery and long-term customer outcomes
• Work closely with the ServiceNow Sales Account Team, customer stakeholders, and partners to understand customer objectives, challenges, and expected value

What you need

• 3–6 years in consulting & strategy
• Project management
• Stakeholder management
• ServiceNow
• Any graduate

What you get