Track Manager (Support & Operations)

About the role

Job Description – L3.2 Hybrid Azure AD (Entra ID) Engineer We are looking for a highly experienced L3.2 Hybrid Azure AD (Entra ID) Engineer to lead and own enterprise identity services across on-prem Active Directory and Azure AD environments. This role goes beyond L3 support, involving deep technical expertise, architectural guidance, and proactive service improvements.

What you'll do

• Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting
• Understand client requirements and accountable in ensuring support team is meeting client expectations
• Lead and mentor the project team and ensure transparent communication of project goals
• Brining new ideas and innovation for process development and overall organizational progress
• Provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results

What you need

• Reporting
• Azure
• Root cause analysis
• Active Directory
• Any graduate