Track Manager (Support & Operations)

About the role

The ServiceNow Integration Specialist – L3 will be responsible for designing, developing, supporting, and optimizing complex integrations between ServiceNow and external systems. This is a senior‑level role requiring deep technical expertise in ServiceNow integration technologies, strong troubleshooting capabilities, and the ability to guide L1/L2 teams while working closely with architects, platform owners, and business stakeholders.

What you'll do

• Integration Design & Development
• Design, develop, and maintain complex inbound and outbound integrations between ServiceNow and third‑party systems (ERP, HR, Monitoring, Cloud, Identity, etc.)
• Build integrations using REST, SOAP, MID Server, IntegrationHub (Spokes & Actions), Scripted APIs, Web Services, and Event-based integrations
• Create and manage custom integration frameworks aligned with enterprise architecture standards
• Handle data transformation, mapping, and reconciliation across systems

What you need

• 8–10 yrs of experience
• ERP
• Reporting
• ServiceNow
• Root cause analysis
• Data privacy
• Documentation
• Any graduate

Good to have

• CI/CD
• Git
• Regression testing
• SAP
• ITIL
• Reconciliation