Track Manager (Support & Operations)

About the role

We are seeking an experienced NICE CXone professional (Administrator, Engineer, or Developer) to lead the implementation, configuration, and optimization of the NICE CXone cloud-native Contact Center as a Service (CCaaS) platform. This role is responsible for delivering scalable, high-performing omnichannel customer experience solutions, including intelligent routing, IVR design, and seamless CRM integrations.

What you'll do

• Platform Configuration & Administration
• Configure and manage CXone environments, including users, roles, permissions, skills, and teams
• Maintain system governance, security profiles, and access controls within CXone Administration and ACD modules
• IVR Design & Scripting
• Design, develop, and optimize complex IVR call flows using NICE CXone Studio

What you need

• 3–5 yrs of experience
• CRM
• REST APIs
• AWS
• JavaScript
• Azure
• Reporting
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Microsoft Dynamics
• Salesforce
• ServiceNow