Track Manager (Support & Operations)

About the role

Manage, support, and optimize enterprise cloud network infrastructure to ensure high availability, resilience, performance, and compliance. Act as the technical escalation point for complex cloud networking incidents, major outages, and transformation programs. Drive automation, operational excellence, observability, and continuous service improvement initiatives across cloud networking platforms.

What you'll do

• Manage and support AWS cloud networking services including VPCs, Subnets, Route Tables, Internet Gateways, NAT Gateways, Transit Gateway, VPC Peering, Security Groups
• Provide SME-level support and technical leadership for cloud network operations, architecture, and service optimization
• Lead troubleshooting and resolution of complex cloud networking incidents, connectivity issues, routing problems, latency, packet loss, and load balancer issues
• Act as the technical escalation point for P1/P2 incidents and drive Major Incident Management activities
• Perform Root Cause Analysis (RCA) and implement permanent corrective actions to reduce recurring incidents and improve service stability

What you need

• 10–18 yrs of experience
• AWS
• Root cause analysis
• ITIL
• Terraform
• Network security
• Vendor management
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Ansible
• Datadog
• Grafana
• TCP/IP
• Routing and switching
• ACLS