Track Manager (Support & Operations)

About the role

Track Manager (Support & Operations) at HCLTech. Lead the design, development, and deployment of enterprise-grade solutions using Microsoft Copilot Studio, Microsoft 365 Copilot, Power Automate, Power Apps.

What you'll do

• Lead the design, development, and deployment of enterprise-grade solutions using Microsoft Copilot Studio, Microsoft 365 Copilot, Power Automate, Power Apps
• Design and implement AI-powered conversational agents, autonomous workflows, and business process automation solutions aligned with organizational requirements
• Collaborate with business stakeholders, solution architects, and technical teams to gather requirements and translate them into scalable Power Platform solutions
• Drive the complete solution lifecycle, including discovery, design, development, testing, deployment, governance, and support
• Implement integrations between Microsoft Copilot, Power Platform, Microsoft 365 services, Azure services, ServiceNow, SAP, Salesforce, and other enterprise applications

What you need

• 8–12 yrs of experience
• Office 365
• Azure
• Power Automate
• Power Apps
• SAP
• Customer service
• Any graduate

Good to have

• ServiceNow
• Salesforce
• CI/CD
• Data modelling
• REST APIs
• LLMs