Care Services Manager
Nokia·Chennai
- Can I apply
- Open to any education · Mid level
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Nokia's site: account needed, ~10–15 min
Early: posted 11 h ago on their own site
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About the role
Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues. Troubleshoot Product, Codes and Configuration issues Document all communication with customers in the CRM Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC
What you'll do
- Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues
- Troubleshoot Product, Codes and Configuration issues
- Ensure consistent customer satisfaction
What you need
- Open to freshers
- Customer service
- CRM
- Communication
- Any graduate
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