Travel Technology Operations Specialist

About the role

The Travel Technology Operations Specialist supports technology and AI initiatives across the Travel, Meetings & Events (TME) portfolio. Acting as the operational representative and communication bridge between Enterprise Technology (ET), business subject matter experts (SMEs) and delivery teams, the role ensures operational realities, business impacts and market-specific considerations are understood throughout the solution lifecycle.

What you'll do

• Provide operational insight and business context throughout Travel Technology and AI solution delivery
• Help delivery teams understand travel processes, market variations, user impacts and support considerations
• Coordinate the collection, organisation and validation of operational content from SMEs to support knowledge bases used by AI-enabled travel solutions
• Identify operational risks, dependencies and practical constraints, and raise them with the project team
• Stakeholder and SME coordination

What you need

• Coordination
• Capital markets
• Business analysis
• Documentation
• Problem solving
• SAP
• Chartered Accountant

Good to have

• Process improvement
• Google Analytics