Trust and Privacy TPM, Devices & Services Trust, Privacy, and Accessibility

About the role

We run a single, consistent, always-on operating model for high-severity, trust-impacting events: detection, coordination, containment, and crisis response. This is a newly expanded area of investment, so it is a great time to join and help shape how we build out this capability.

What you'll do

• As a Technical Program Manager on the Trust Incident & Crisis Management team, you will work on high-impact, high-visibility programs that directly protect our customers
• You start your day triaging newly reported issues across trust surfaces and picking up open incidents and corrective actions
• During an active event you step into the incident-manager role: classify severity, coordinate the response, assign clear ownership for each action
• Between events you run post-incident reviews, keep playbooks and dashboards current, and partner with Engineering and Product to embed trust-by-design practices upstream
• You collaborate across trust, privacy, accessibility, security, engineering, legal, and product teams to drive these programs from intake to resolution

What you need

• 3–6 yrs of experience
• TPM
• Accessibility
• Root cause analysis
• Incident response
• Escalation handling
• Communication
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Customer service