Unit Manager - Customer Centricity Unit

About the role

To design, build, and operationalize a scalable Real-Time Approval and Decisioning ecosystem powered by advanced analytics and machine learning, enabling organizational agility at scale. This role is responsible for developing a standardized, product-specific approval engine that ensures ultra-fast, data-driven customer onboarding and acquisition.

What you'll do

• As a strategic interface between Business/COEs, Data Science, and Technology teams to translate business objectives into scalable real-time approval, analytics
• Evaluate business requirements and user stories for assigned streams, perform gap analysis, and co-create solution architecture, approach documents
• Enhance solution by incorporating customer experience, data-driven decisioning logic, standardization principles, and horizontal scalability considerations
• Review technical and data solutioning documents to identify gaps related to model integration, real-time inference performance, data latency, and business logic alignment
• Ensure complete functional and analytical coverage across upstream and downstream system integrations supporting the Real-Time Approval Engine

What you need

• 2–4 yrs of experience
• Machine learning
• ETL
• Roadmapping
• B.Tech or B.E.

Good to have

• Prototyping