Unit Manager - Customer Centricity Unit/Senior Unit Manager - Customer Centricity Unit

About the role

To design and build a scalable Real-Time Approval ecosystem that bridges the gap between increased organizational size and the need for agility. This role is responsible for creating a standardized approval engine—For specific product—to ensure non-negotiable speed in customer acquisition journey. The primary objective is to eliminate friction in the customer journey, thereby enabling the rapid scaling required to meet LRS financial Goals.

What you'll do

• Act as a liaison between Business/COE and technology groups to facilitate communication both ways capturing product and feature expectation from business
• Review Business User Stories for the streams assigned, Undertake Gap Analysis and prepare Approach Document/ solution documents along with IT
• Handling complex ideas and break them down into concise and effective requirements
• Enrich BRDs considering customer in mind, achieving horizontalization and standardization
• Review Tech solutioning documents and highlight any impediments and gaps w.r.t approved BRD submitted

What you need

• 2–4 yrs of experience
• Prototyping
• Business analysis
• Test cases
• Communication
• Any graduate