Unit Manager - Operations and Service

About the role

“This position is open with Bajaj Finance ltd.”Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes Duties and

What you'll do

• Deep dive & analyze current customer grievances by checking samples of each complaint types
• Identify IT issues/ Data errors/ Human errors/ Process lapse as root cause & process gaps for complaint types•Recommend & execute the solutions through System changes…
• Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect

What you need

• SOP writing
• Internal audit
• Root cause analysis
• Any graduate