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Unit Manager - Operations and Service/Senior Unit Manager - Operations and Service

Bajaj Finance·Pune

Pay not stated3–4 yrsFull-time
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About the role

“This position is open with Bajaj Finance ltd.” This position is open with Bajaj Finance ltd.” Handling and resolving the Inbound calls from customers at Grievance Redressal Desk (GRO) Duties and

What you'll do

  • Resolving the GRO (Grievance Redressal Office) Voice Desk escalations received from the customers
  • Handle inbound Calls and make outbound calls to customers
  • Maintain good customer relations
  • Understand the issues of the customers and provide timely resolution
  • Engaging & Liaison with internal teams to resolve the customer grievance on a satisfactory note

What you need

  • 3–4 yrs of experience
  • Reporting
  • Voice process
  • Customer service
  • Complaint handling
  • CRM
  • MS Office
  • Any graduate

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