Universal Banker

About the role

To plan, direct and control the branch customer interface functions in the front office and teller areas in order to achieve a high level of customer satisfaction together with operational efficiency. To develop and implement service and cross sell discipline and assist in developing service and cross sell culture in the service team.

What you'll do

• Service proposition is a key differentiator in any retail business, and the jobholder needs to ensure a positive customer experience on a consistent basis
• The jobholder needs to manage the branch independently (when required) and should be sensitive to managing teams and conflicts therein
• The CSM needs to manage the platform service stream, and ensure increase in customer service quality
• Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks
• Demonstrates leadership on regulatory and compliance matters. Maintains awareness of risk and minimizes the likelihood of it occurring through its identification

What you need

• Cross-selling
• AML
• Customer service
• Compliance
• Wealth management
• Sales
• Any graduate