US Customer Service Representative – Process | Mumbai & Pune

About the role

This role is suited for candidates with international customer service experience.

What you'll do

• Handle customer interactions daily with 0 availability time Ensure SLAs are met consistently at individual and team level
• Meet and exceed all performance thresholds
• Focus on Key KPI's like RSAT, AHT and customer experience
• Constantly remain abreast of new changes Implement feedback and corrective actions to avoid repeat instances

What you need

• 3–6 yrs of experience
• Customer service
• Communication
• Voice process
• Telecom
• Class 12

Good to have

• Data entry