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US Healthcare - People Management - Lead EBA - 13181-46655-2 - JR206130

Carelon Global Solutions·Bengaluru

Pay not stated8–12 yrsFull-time

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About the role

US Healthcare - People Management - Lead EBA - 13181-46655-2 - JR206130 at Carelon Global Solutions. Lead EBA will be responsible for the following.

What you'll do

  • Managing the day-to-day operations
  • Responsible for meeting daily, weekly, monthly internal metrics (AHT, Utilization, Internal & External Quality, TAT, Productivity)
  • Forecasting & Capacity planning
  • Assess capacity shortages and requirement for overtime
  • Ensures individuals and the team meet their performance objectives

What you need

  • 8–12 yrs of experience
  • Team management
  • Learning and development
  • Excel
  • PowerPoint
  • Performance management
  • Employee engagement
  • Any graduate

Good to have

  • SOP writing
  • JIRA
  • Root cause analysis

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