Vendor Analyst (Scorecard & Reporting)

About the role

Owns the measurement and reporting layer of the Vendor Management Office — the scorecards, registers, workbooks and dashboards through which vendor and service performance is stated to the business. Scorecard — maintain the SLA and KPI registers and produce accurate, comparable vendor and tower scorecards to a fixed cadence, with defined formulas, thresholds and RAG posture.

What you'll do

• Scorecard Design & Production
• Maintain the SLA and KPI registers across the Telecom, Network, Systems — definitions, measurement formulas, thresholds, data sources, owners and reporting frequency
• Produce monthly vendor and tower scorecards with RAG posture, period-on-period movement and breach summaries, in the approved structure and design standard
• Control the change process for metric definitions and thresholds so that historical comparability is preserved, and version any change with an effective date
• Extend the register set as new services and vendors come into scope, in the same format as the existing framework

What you need

• 5–8 yrs of experience
• Reporting
• MIS reporting
• Excel
• Dashboarding
• JIRA
• Statistics
• B.Tech or B.E. or B.Com

Good to have

• Power BI
• Pandas
• Six Sigma
• ITIL
• ISO 27001
• PowerPoint