System Analyst

About the role

The Data 360 & Visualization Platform Operations team keeps the platforms that run Salesforce's own business running. We operate Data 360, CRM Analytics, and Tableau, the data and analytics foundation for how Salesforce sells, serves, and makes decisions. Be Customer Zero. Regular performance reviews, with the evidence fed to product and engineering.

What you'll do

• Escalation Management & Incident Response
• Own escalations on cases, intake, and investigations across teams and time zones: set priority, route to the right engineering, SRE, or vendor owner
• Run follow-the-sun handoffs so escalations keep moving between Mexico City, Dublin, and Hyderabad without losing context
• Track escalation trends (volume, repeat causes, time to engage, time to resolve), and bring them to leads and platform engineering to drive fixes
• Be the escalation point for Tier-2 analysts on complex cases and investigations

What you need

• 0–3 yrs of experience
• SOP writing
• Salesforce
• Tableau
• Root cause analysis
• SOX
• Incident response
• B.Sc or B.Tech or B.E. or BCA or BBA

Good to have

• SQL
• Python
• Compensation and benefits
• CRM
• Technical writing