VP Client Services

About the role

We are looking for a VP Client Services to contribute to our mission by building and leading the India delivery organisation that runs quantitative and qualitative healthcare market research for our global clients. This is a chance to build a delivery function, not inherit one, with its operating model, standards and leadership bench shaped by you.

What you'll do

• Build and lead a high-performing team. Hire, develop and retain a delivery organisation, with clear roles, strong managers and a consistent rhythm of goals
• Create the delivery operating system. Standardise workflows, handoffs, documentation and quality checks across account management, sampling and programming
• Raise capability at scale. Design structured onboarding, training and knowledge-transfer programmes in project delivery, fieldwork
• Own delivery across all segments. Oversee feasibility, sourcing, fieldwork, quality, timelines and budgets, and use performance data to reduce rework
• Be the senior delivery voice with clients

What you need

• Escalation handling
• Communication
• Any graduate