VP Customer Success l SAAS l Series C l Bangalore

About the role

Reduce churn through proactive health monitoring and risk management. Hire, mentor, and develop world‑class CSMs, onboarding specialists, account managers, and CS Ops. Coach the team to have strategic business conversations with CFOs, CTOs, finance leaders, and digital transformation heads. A successful VP Customer Success should have: 15+ years experience in Customer Success in B2B SaaS

What you'll do

• Lead the customer success function for a leading FinTech SAAS firm, globally
• Build and execute the long‑term customer success strategy across onboarding, adoption, retention, and growth
• Define organizational design, hiring plans, and competencies for the Customer Success team
• Champion a customer‑first culture across the company
• Own the entire post‑sales journey from implementation to value realization

What you need

• 15–27 yrs of experience
• Customer success
• Customer service
• Sales
• Any graduate