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WBO:MWBC Customer Service Officer Trade & Forex

Axis Bank·Noida

Pay not stated2–4 yrsFull-time
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About the role

As a part of the wholesale banking product team, Trade Customer Service Officers (Trade CSOs) are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential customers. Trade CSOs are required to handle service requests, process transactions efficiently and within the stipulated time.

What you'll do

  • Process service requests efficiently and accurately while maintaining high service standards
  • Liaison with relationship managers, product/operations team
  • Ensuring delight in respect of customer experience with the Bank
  • Handle all service requests and queries from customers, liaison with RMs, Product/Ops teams and ensure timely
  • Ensure smooth interaction with customers and quick processing of transactions within SLA

What you need

  • 2–4 yrs of experience
  • Customer service
  • Internal audit
  • Tally
  • Communication
  • MBA

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Source
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