Wealth Management-Bengaluru-Chat Process -Digital Operations - Specialist

About the role

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience.

What you'll do

• Service Marcus customers through various channels with a focus on communicating via web chat/mobile app
• Meeting established goals for all performance metrics, including chat quality, productivity, CSAT and schedule adherence
• Abide by applicable regulatory and departmental policies and procedures
• Assisting with inbound and outbound calls when required
• Contribute feedback to develop new content and refine the existing content library

What you need

• 0–1.2 yrs of experience
• Chat support
• Wealth management
• Customer service
• PowerPoint
• Voice process
• Problem solving
• Any graduate

Good to have

• Data entry