Web Platform Support Lead

About the role

Mission of Web Platform Support Lead is to strive for service and process excellence for all support matters within Web Platform Team and thus contribute strategical and tactical targets to enhance Group's digital vision and business communication strategy.

What you'll do

• Lead a team of Web Platform Support Specialists, which consists of motivating, developing and appraising subordinate employees, planning support operations
• Assure required level of service quality through guidelines and KPIs
• Facilitate trainings and webinars to increase digital knowledge for all stakeholders
• Resolve escalations reported by various stakeholders served
• Contribute to ad-hoc projects and improvements initiatives internally within the Team, but also towards

What you need

• 3–5 yrs of experience
• MS Office
• Any graduate