Production Support Engineer (L2, Customer-Facing)

About the role

The role is hands-on and customer-facing, requiring strong investigation skills, clear communication, and the ability to connect application behavior, Kubernetes infrastructure, logs, metrics, and customer impact. The role offers an advancement path into platform engineering for those who want to grow in that direction.

What you'll do

• Technical Troubleshooting & Incident Resolution
• Investigate and resolve complex technical issues across application, infrastructure, and platform layers
• Analyze logs, metrics, traces, and alerts to identify root causes and correlate symptoms across systems
• Troubleshoot Kubernetes and container issues, including pods, services, deployments, networking, and resources
• Reproduce issues and hand them over to the owning engineering team with logs, traces, timestamps, and steps to reproduce

What you need

• 7–12 yrs of experience
• Troubleshooting
• Networking
• Linux
• Windows
• Kubernetes
• Grafana
• Any graduate

Good to have

• PostgreSQL
• Helm
• Terraform
• Kafka
• LLMs
• Firewalls