Web Platform Support Specialist

About the role

The mission of the Web Platform Support Specialist is to provide digital expertise, guidance, and support toward business areas, corporate units, customer centers, brands, and other stakeholders. You will work closely with web managers, editors, and reviewers to support the Group's digital vision and business communication strategy.

What you'll do

• Work closely with web managers, editors, and reviewers to support the Group's digital vision and business communication strategy
• Ensure excellent customer service by handling all requests and issues with respect to customer needs, with the right quality and in a timely manner
• Test new functionalities before their release to the production environment and perform bug-testing
• Report status of work in progress and escalate risks to the Team Lead
• Create, maintain, and advocate for process and system-related documentation in knowledge bases; ensure methodologies are followed

What you need

• 1–4 yrs of experience
• MS Office
• ServiceNow
• JIRA
• Confluence
• Any graduate

Good to have

• HTML