Web support specialist

About the role

The mission of a Web Support Specialist I is to deliver exceptional technical support for customers using Vendasta’s Website Pro product. This role ensures clients experience quick, effective, and empathetic solutions to web-related issues—empowering them to optimize their online presence. As the first line of support, the Specialist leverages product knowledge, diagnostic tools, and AI-enhanced workflows to ensure responsive service and scalable success.

What you'll do

• Provide real-time client assistance, resolving issues related to WordPress, DNS, SSL, and hosting
• Leverage AI support tools and scripted diagnostic workflows to improve first-response quality and reduce time-to-resolution
• Actively manage support tickets, prioritizing based on urgency and customer impact, adhering to SLA standards
• Document technical cases and resolution paths in internal knowledge bases to support ongoing learning and process refinement
• Use testing tools and platform-integrated AI diagnostics to ensure long-term client success and satisfaction

What you need

• 2–5 yrs of experience
• PHP
• HTML
• CSS
• WordPress
• JavaScript
• Troubleshooting
• Any graduate

Good to have

• Customer success