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WFM Resource Planning Analyst

ResultsCX·Bengaluru

Pay not stated2–5 yrsFull-time
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About the role

The WFM Resource Planning Analyst provides vision and leadership to the Results organization in workforce management areas such as: Forecasting, Scheduling, and Analysis. The WFM Resource Planning Analyst will support processes to maximize workflow while minimizing causes of client and customer dissatisfaction.

What you'll do

  • Maintain accurate forecasts, capacity plans, and schedule plans
  • Ensure that forecasts, capacity plans, and schedules are generated in a timely and precise fashion
  • Offer strategic recommendations to improve productivity while balancing service levels
  • Provide consultation to Operations/Account Management on staffing and volumes utilizing staffing models for new or adjusted forecasted assumptions
  • Work with Operations to develop processes for shift types, vacations, and other schedule exceptions strategies that maintain the employee needs/Client requirements…

What you need

  • 2–5 yrs of experience
  • Excel
  • Any graduate

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