Windows Application Support

About the role

The Front Arena Production Support team provides critical application and operational support for the FIS Front Arena platform and its supporting infrastructure. The team works closely with business users, infrastructure, database, network, security, development, CX and other technology teams to maintain platform stability and availability across production and non-production environments.

What you'll do

• Monitor application health, Front Arena services, interfaces, scheduled jobs, and infrastructure components
• Investigate and resolve production incidents using application logs, operating-system logs, SQL/database information, and monitoring tools
• Lead incidents through investigation, resolution, stakeholder communication, and root cause analysis
• Coordinate Front Arena deployments, upgrades, patches, configuration changes, and infrastructure activities across UAT and Production
• Coordinate with database, Windows/Linux, network, security, identity, and infrastructure teams for cross-platform issues

What you need

• 5–8 years in it support & networking
• Windows
• Active Directory
• Linux
• Troubleshooting
• Networking
• Root cause analysis
• Any graduate

Good to have

• ITIL
• PowerShell
• Python
• Network security
• SQL