Workforce Management - Senior Associate Manager - Real Time (Bangkok, Kuala Lumpur, Gurgaon, Pune Based - Relocation Provided)

About the role

The Senior Associate WFM Manager is a people leader in role, responsible for leading a WFM team, enabling them to be successful and delivering against the prescribed KPIs. The Manager enables their team and team members by providing coaching and feedback, building strong professional relationships, maintaining a regular flow of communication, and providing direction, support, and development.

What you'll do

• Review performance of individuals and team using performance reports/dashboards, observations, buddying, and reviewing system audit reports
• Manage all underperformance, using the Performance Improvement Plan (PIP) process where appropriate
• Build healthy and professional relationships with team members
• Establish and nurture a culture of performance excellence, open feedback, collaboration, recognition, and quality delivery of outcomes
• Organize team building activities that will engage people in teamwork and create a positive work environment

What you need

• 6–11 yrs of experience
• Reporting
• Excel
• Coordination
• Process improvement
• Documentation
• PowerPoint
• Class 12

Good to have

• CRM
• Salesforce