Customer Experience Partner
MumbaiFull-timeHybrid2–5 yrsPosted 1 week ago
Mid-level customer support role at Cloud Counselage in Mumbai. Needs 2+ years and a BBA. Hybrid.
About the role
The Customer Experience Partner is responsible for managing and enhancing the overall customer experience by providing personalized support, addressing inquiries, and implementing customer feedback to improve service offerings. This role requires excellent interpersonal skills, a passion for customer service, and the ability to collaborate effectively with cross-functional teams.
What you'll do
- Training & Education: Educate customers on new features, services, and best practices to optimize their experience with our products
What you need
- CRM
- Customer service
- Zendesk
- Terraform
- Salesforce
- Product marketing