Customer Success Account Manager
MumbaiFull-timeHybrid3–6 yrsPosted 1 week ago
Mid-level customer support role at Cloud Counselage in Mumbai. Needs 3+ years and a BBA. Hybrid.
About the role
The Customer Success Account Manager will be responsible for managing client relationships, understanding client needs, and ensuring they gain maximum value from our products and services. This role involves proactive engagement, troubleshooting, and collaborating across teams to support client objectives and drive renewals.
What you'll do
- Client Relationship Management: Serve as the primary point of contact for clients, building and nurturing strong relationships to understand and meet their needs
- Onboarding & Training: Guide new clients through the onboarding process, providing necessary training and resources to ensure product adoption and satisfaction
What you need
- Customer success
- CRM
- Terraform
- Salesforce
- HubSpot
- Upselling
Good to have
- Cross-selling
- Client relationship