Customer Support Specialist
MumbaiFull-time0–3 yrsPosted 1 week ago
Junior customer support role at Cloud Counselage in Mumbai. Open to freshers; up to 3 years, with a BBA or diploma.
About the role
Looking for someone who can pick up on new systems quickly, thrive in ambiguity, and enjoy creating relationships with who they serve. A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
What you'll do
- Become proficient in all Support Team responsibilities
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Create email templates based on most frequently asked questions
- Impact the company's bottom line by problem-solving and turning frustrated clients into repeat customers
- Update customer information in the customer service database after each interaction
What you need
- Customer service
- Zendesk
- Terraform
- Problem solving