Sr. Customer Success Associate
RemoteFull-time3–5 yrsPosted 1 week ago
Mid-level customer support role at Cloud Counselage. Needs 3–5 years and a B.Com or MBA. Remote.
About the role
Looking for a self-driven, accountable, responsible Customer Success Associate with 3 - 5 years of experience who is willing to learn and grow and has strong communication skills. They are someone with strong experience in client management, customer success, support or account management role at a financial services/technology company (ie FactSet, MSCI, Enfusion, S&P, etc).
What you'll do
- Onboard/ train new users and help with rolling out EDS after go live
- Respond to and manage all support tickets - 1st class support
- Meet with clients frequently to ensure EDS meets their ongoing needs
- Communicate to clients upcoming product enhancements
- Develop and maintain strong, active relationships with key decision makers
What you need
- Customer success
- Customer service
- Terraform
- Communication