Senior Associate - Strategy & Operations, Customer Success
BengaluruFull-time2–5 yrsPosted 3 weeks ago
Mid-level consulting role at Goodera in Bengaluru. Needs 2+ years and a degree.
About the role
As Senior Associate, you will be our execution engine: turning ideas into working playbooks, dashboards and client-ready decks, and making sure they actually get used. This is a high-ownership role for someone with a consulting mindset who enjoys structuring messy problems, working with many stakeholders at once, and seeing their work show up in renewal and expansion numbers.
What you'll do
- Processes, Frameworks and Playbooks
- Build and maintain enablement toolkits for CSMs, such as onboarding checklists, account plan templates, maturity scorecards, checklists for strategic workshops etc
- Drive adoption of new processes through CSM walkthroughs, feedback loops and iteration
- QBRs and Account Review Support
- Partner with CSMs to prepare QBRs, MBRs and strategic reviews for enterprise clients
What you need
- Customer success
- Excel
- PowerPoint
- Stakeholder management
- Problem solving