IT Infrastructure Manager
PuneFull-time7–10 yrsPosted open since dec 2025
Senior IT support role at Iaheme in Pune. Needs 7–10 years and a B.Tech, B.E. or B.Sc.
About the role
Pune City, Maharashtra, India; Pune, Maharashtra, India Manage daily operations of the IT Team, ensuring timely resolution of incidents and requests. Monitor and enforce Service Level Agreements (SLAs) to maintain high customer satisfaction. Implement service improvement strategies and knowledge base documentation for recurring issues.
What you'll do
- Manage daily operations of the IT Team, ensuring timely resolution of incidents and requests
- Monitor and enforce Service Level Agreements (SLAs) to maintain high customer satisfaction
- Implement service improvement strategies and knowledge base documentation for recurring issues
- Train and mentor support staff to deliver consistent, high-quality service
- Oversee networks, servers, cloud platforms, and enterprise applications to ensure reliability and scalability
What you need
- ITIL
- Networking
- Root cause analysis