Lead Engineer
BengaluruFull-timeHybrid1–3 yrsPosted open since sept 2025
Junior IT support role at Iaheme in Bengaluru. Needs 1–3 years and a B.Tech, B.E. or B.Sc. Hybrid.
About the role
About the Role" Job Title: Support Desk Executive / IT Helpdesk Specialist "Responsibilities" - Serve as the first line of support for incoming technical queries via phone, email, or ticketing system. - Diagnose and resolve basic hardware, software, and network issues. - Escalate complex problems to the appropriate technical teams while maintaining ownership until resolution. - Track, prioritize, and document all support requests in the ticketing system. - Provide step-by-step assistance and…
What you need
- Ticketing tools
- Hardware
- Windows
- Linux
- Networking
- MS Office
Good to have
- ITIL
- ServiceNow
- JIRA
- Zendesk
- Freshdesk