Senior Program Manager - Institute Partnerships

About the role

We are looking for a proactive and relationship-driven Senior Program Manager - Institute Partnerships to build and strengthen partnerships with colleges, universities, and educational institutions across India. The ideal candidate will be responsible for onboarding new institutes, managing existing partnerships, driving student engagement initiatives, and ensuring the successful execution of collaborative programs.

What you'll do

• Ensure end-to-end operational compliance with institute agreements, academic policies, regulatory requirements, and internal processes
• Act as the single point of contact for issue resolution, managing student, faculty, and institute complaints within defined SLAs
• Build and maintain strong relationships with key stakeholders, including institute leadership, faculty, program coordinators, and internal cross-functional teams
• Coordinate program delivery, academic calendars, assessments, certifications, and learner lifecycle activities
• Monitor service quality, operational KPIs, and partner satisfaction, driving continuous improvement

What you need

• Sales
• Negotiation
• MIS reporting
• Communication

Good to have

• Key account management
• Business development