Assistant Manager-Social Care.Client Experience and Conduct-Customer Service
KarnatakaFull-time4–7 yrsPosted 2 weeks ago
Mid-level customer support role at Mashreq Careers in Karnataka. Needs 4+ years and a BBA.
About the role
As the Assistant Manager-Social Care, you will play a crucial role in enhancing the customer experience and maintaining a positive online presence for Mashreq. Your expertise in social care and ORM will be instrumental in driving customer satisfaction and brand reputation. You will lead a diverse team, collaborating with cross-functional partners to deliver an exceptional customer journey.
What you'll do
- Lead a diverse team, collaborating with cross-functional partners to deliver an exceptional customer journey
- Lead and manage a team of social care professionals, providing guidance and support to ensure high-quality customer interactions
- Monitor and analyze social media platforms and online forums to identify customer feedback, trends, and potential issues
- Develop and implement strategies to enhance customer satisfaction and resolve customer queries and complaints effectively
- Collaborate with cross-functional teams, including marketing, operations, and product development, to align social care efforts with overall business goals
What you need
- Customer service
- Communication