Manager Reporting & Escalation
BengaluruFull-time10–18 yrsPosted over a month ago
Leadership customer support role at Mashreq Careers in Bengaluru. Needs 10+ years and an MBA, B.Com or BBA.
About the role
This role ensures that aging, unmatched breaks, SLA compliance, and control gaps are actively tracked, escalated, and governed across Group Operations, Finance, and international operations units.
What you'll do
- Issue Trends : Identification and flagging of recurring break reasons or reconciliation gaps by process/system
- Automated follow-up mechanisms instituted
- Reconciliation policy, SLA governance, reporting principles
What you need
- Reporting
- Reconciliation
- Dashboarding
- General ledger
- Communication
- Escalation handling
Good to have
- MIS reporting