Team Leader.Client Experience and Conduct-Customer Service (2436092)
BengaluruFull-time3–5 yrsPosted 5 months ago
Mid-level customer support role at Mashreq Careers in Bengaluru. Needs 3–5 years and a B.Com or BBA.
About the role
To lead and manage a team of chatbot/customer service agents to deliver exceptional support to internal and external customers via live chat platforms. The role focuses on driving team performance, ensuring service excellence, improving customer satisfaction, and achieving operational and sales targets in a digital customer interaction environment.
What you'll do
- Oversee daily chat operations to ensure prompt, accurate, and high-quality customer support
- Guide and support team members in resolving customer queries efficiently and professionally
- Ensure team adherence to service standards, compliance policies, and customer experience benchmarks
- Drive the migration of customers to digital/self-service banking channels
- Monitor and enhance team performance in handling customer interactions
What you need
- Customer service
- CRM
- Chat support
- Customer handling
- Escalation handling
- Communication