Senior Customer Service Officer.Client Experience and Conduct-Customer Service
BengaluruFull-time1–3 yrsPosted 1 week ago
Junior customer support role at Mashreq Careers in Bengaluru. Needs 1–3 years and a B.Com.
About the role
To deliver exceptional support to internal and external customers via live chat platforms:
What you'll do
- Engage with customers through live chat to understand and resolve their banking needs
- Deliver prompt and effective support to enhance customer satisfaction and loyalty
- Troubleshoot and resolve queries efficiently over chat
- Ensure timely follow-up on unresolved chat issues
- Identify sales opportunities during chat interactions to meet financial targets
What you need
- Customer service
- Chat support
- Data entry
- Sales
- Communication