Senior Officer-Social Care.Client Experience and Conduct-Customer Service
KarnatakaFull-time1–2 yrsPosted over a month ago
Junior customer support role at Mashreq Careers in Karnataka. Needs 1–2 years.
About the role
As a Senior Officer in our Social Care team, you will play a vital role in ensuring our customers receive timely, accurate, and friendly support. Your expertise in Social Care and tech-savvy mindset will be instrumental in driving our customer service operations forward. Handle customer inquiries and provide timely, accurate responses via various channels (phone, email, chat, etc.).
What you'll do
- Play a vital role in ensuring our customers receive timely, accurate, and friendly support
- Handle customer inquiries and provide timely, accurate responses via various channels (phone, email, chat, etc.)
- Maintain a high level of customer satisfaction by offering personalized and efficient support
- Collaborate with cross-functional teams to enhance the overall customer journey and experience
- Ensure compliance with company policies and procedures, maintaining a high standard of conduct
What you need
- Customer service
- Problem solving