Team Lead Customer Support
Navi MumbaiFull-time2–5 yrsPosted open since jul 2022
Mid-level customer support role at Rojgar Group in Navi Mumbai. Needs 2+ years and a degree.
About the role
Team Lead Customer Support at Rojgar Group. Managing team of Care Managers for end-to-end customer support of the assigned patients. Also.
What you'll do
- Managing team of Care Managers for end-to-end customer support of the assigned patients. Also
- Handle couple of patients on individual basis too. Providing updates and reports to internal
- Stakeholders about patient status, grievances and outcomes
- Manage and mentor team of customer support agents
- Set the strategy for the development of the agents, staying abreast of new practices and
What you need
- Customer service
- Escalation handling
- Sales
- Communication