Account Coordinator - CS, OM

About the role

As the Order Manager, you will play a crucial role within Client Services, responsible for processing client orders efficiently and accurately. You will be responsible for day-to-day order entry processing and operations, ensuring timely turnaround and delivery of client requests. This role will report to the Order Management, Lead / Team Lead.

What you'll do

• Conduct thorough validation of workflows to ensure processes are efficient, effective and compliant with company and client standards and requirements
• Serve as a point of contact for Title or Project Leads, providing regular updates on order status and escalating any issues or concerns as needed
• Collaborate with Production teams, and territory affiliates regarding project status and requirements, obtaining and circulating all necessary information
• Order and project execution/ ownership of subtitling, mastering, dubbing, fulfillment, audio, GFX and other workstreams as necessitated by client request
• Project planning for change management and maintain clear communication on changed project plans to downstream teams

What you need

• Any graduate