Account Manager

About the role

Reporting to the Group Manager, Customer Support Consultant is responsible to provide customer service to our external and internal customers and third parties, being responsible for carrying out relevant and designated tasks within the External Collections and Customer Support function.

What you'll do

• Ensure Service Level Agreement parameters are met, including incoming post/fax/emails and work lists and export files. - 15%
• Facilitate verbal and written communication with customers and authorised third parties as required. - 10%
• Maintain accurate records on the Company’s internal systems. - 20%
• Maintain a high level of quality at all times & carry out any other ad-hoc duties as requested by management. - 10%
• Negotiate with the customer or authorized third parties to reach agreement on payment or resolution of issues. - 10%

What you need

• 1–4 yrs of experience
• Collections
• Voice process
• Communication
• Customer service
• Any graduate