Administrator - Linux, Red Hat Cluster, Red Hat Satellite

About the role

As a Linux Administrator specializing in RedHat Satellite and RedHat Cluster, you will play a critical role in ensuring operational excellence within the Support & Operations team. Your expertise will be crucial in resolving technical issues, providing on-call support, and conducting root cause analyses, all aimed at enhancing customer satisfaction and operational efficiency.

What you'll do

• Provide Technical Support And Solutions By Managing And Troubleshooting Linux Systems And Redhat Satellite Environments To Ensure High Availability And Performance
• Conduct Root Cause Analysis For Escalated Tickets, Utilizing Linux Command-Line Tools And Logs To Identify And Resolve Underlying Issues Effectively
• Develop And Maintain A Knowledge Base For Common Issues And Solutions In Linux And Redhat Environments, Ensuring Continuous Improvement And Easy Access For Team Members
• Independently Resolve Support Tickets Within Agreed Slas, Utilizing Redhat Cluster For High-Availability Configurations And Ensuring Minimal Downtime For Clients
• Enhance Customer Experience Through First Call Resolution Initiatives, Aiming For High Customer Satisfaction Scores And Reducing The Number Of Reopened Cases

What you need

• Linux
• Troubleshooting
• Root cause analysis
• Any graduate