Developer Support Engineer

About the role

2 to 4 years of professional experience with Bachelor’s degree in a technical field or equivalent Log analysis and performance troubleshooting in Unix Experience working in a start-up software company is a strong advantage Expertise in Business Intelligence software preferred : ETL, data-warehouse concepts

What you'll do

• Work on customer-reported issues by interacting with various teams, including QA, App Development, Engineering and Product Management
• Gather information systematically and efficiently perform root cause analysis
• Communicate with customers on the status of issues and project items and being responsible of the ticket life-cycle
• Responsible for respecting the defined SLA’s we have with each customer
• Develop knowledge base articles for the use of internal teams and external partners

What you need

• 2–4 yrs of experience
• Troubleshooting
• Root cause analysis
• Linux
• REST APIs
• SQL
• SAP
• Any graduate

Good to have

• Java
• JIRA
• ETL
• Data warehousing
• Zendesk
• Confluence