Analyst - GHRSS Learning & Development

About the role

More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

What you'll do

• Manage standard learner and stakeholder queries within defined SLAs and communication protocols
• Track assigned requests, update operational trackers, and provide clear status updates to requestors and team leads
• Conduct self-quality checks to reduce errors and rework
• Identify recurring transactional issues and highlight trends to senior team members
• Support SOP, FAQ, and checklist updates based on approved process changes

What you need

• Learning and development
• SOP writing
• Any graduate