Analyst I, GBS - Knowledge Management

About the role

The Analyst I, GBS - Knowledge Management will support the development, governance, maintenance, and continuous improvement of knowledge across Global Business Services. The role will partner with process owners, SMEs, operations teams, and functional stakeholders to capture business-critical knowledge and convert it into clear, standardized, accessible, and reusable knowledge assets .

What you'll do

• Knowledge Capture & Documentation
• Partner with SMEs, process owners, and GBS teams to capture operational and process knowledge
• Create, update, and maintain SOPs, work instructions, process guides, FAQs, checklists, knowledge articles, and training materials
• Convert complex process information into structured and easy-to-understand documentation
• Support process mapping and documentation of critical operational workflows

What you need

• Dashboarding
• SOP writing
• BBA