Analyst II, Production Support

About the role

Engineer reliable, secure and scalable cloud services by combining production operations with software engineering, automation, observability and cloud platform expertise. The role owns service reliability outcomes across the application lifecycle and partners with development, infrastructure, security and support teams to prevent incidents, reduce toil and improve customer experience.

What you'll do

• Own the reliability, availability, performance and operational readiness of cloud-hosted applications and platform services
• Define and maintain service level indicators (SLIs), service level objectives (SLOs), availability targets and actionable service-health dashboards
• Build monitoring and alerting around customer-impacting symptoms, golden signals and service dependencies; reduce alert noise and improve diagnostic quality
• Automate repeatable operational work, remediation, deployments, configuration, evidence collection and environment validation using code and pipelines
• Design, build and maintain cloud infrastructure using infrastructure as code, reusable modules, policy guardrails and secure engineering standards

What you need

• Azure
• Terraform
• AWS
• Kubernetes
• Troubleshooting
• Networking
• Any graduate

Good to have

• Linux
• Windows Server
• ServiceNow
• CI/CD
• Cloud security
• Incident response